Our Privacy Policy

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Oli Juste Dog Trainer & Behaviourist Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.olijustedogtrainer.co.uk / shop.olijustedogtrainer.co.uk / (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
 - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
 - “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, PayPal, Stripe & Google Pay), email address, and phone number.  We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:

Communicate with you;

Screen our orders for potential risk or fraud; and

When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. Your details will be added to our mailing list which is kept with Mailchimp and their Privacy Policy can be viewed here https://mailchimp.com/legal/privacy/ Your information for this purpose of marketing will never be sold of shared.

Information you supply through booking forms will be used to provide you with our training services and for this purpose only we may communicate with you to facilitate this. Marketing content sent via Mailchimp will not be sent to you unless you opt-in via our newsletter sign up form and therefore your data is stored on Mailchimp.

All Training Client Personal Information will be stored on our secure Quickbooks Data base. Whose security procedures can be found here https://community.intuit.com/articles/1145657-is-my-quickbooks-online-data-secure

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If you provide us your personal information for a secondary reason, like marketing, you will be able to express your consent via an online form, and we will also provide you the opportunity if you change your mind to unsubscribe at any time.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at rob@olijustedogtrainer.co.uk or mailing us at:
Oli Juste Dog Trainer & Behaviourist
83A Lorrimore Road,
London,
SE17 3LZ, United Kingdom

You may also unsubscribe to marketing contact by using the unsubscribe option at the bottom of any marketing email.

Please not that although we will act quickly, you may continue to receive mailings which are already on their way to you for a short time while your request is being dealt with.

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above.  For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here:  https://www.shopify.com/legal/privacy.  We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout.

We may also share your shipping details to our trusted suppliers in order to complete the delivery of your order. Your details will not be shared for marketing purposes and is strictly to allow the fulfillments of your order from drop shipping suppliers.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you where you have opted in.  For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

FACEBOOK - https://www.facebook.com/settings/?tab=ads

GOOGLE - https://www.google.com/settings/ads/anonymous

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:  http://optout.aboutads.info/.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.  Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
We do not hold or have access to payment card information.

SQUARESPACE / SHOPIFY

Our Main Site is hosted on Squarespace (www.olijustedogtrainer.co.uk). They provide us with the online platform to promote our Business
Our store is hosted on Shopify (shop.olijustedogtrainer.co.uk). They provide us with the online e-commerce platform that allows us to sell our products and services to you.

PAYMENTS – SHOPIFY PAYMENTS Powered by STRIPE / PAYPAL / GOOGLE PAY

By paying for your purchase through our website you are agreeing to Shopify Payments powered by Stripe’s, Paypal or Google Pay’s Terms and Conditions and Policy’s. All training sessions / courses will be invoiced and payment can be made via Paypal or via BACS.

LINKS

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at rob@olijustedogtrainer.co.uk or by mail using the details provided below:

Oli Juste Dog Trainer & Behaviourist
83A Lorrimore Road,
Kennington,
London,
SE17 3LZ,
United Kingdom

Policy last updated: 24/05/18